Resolving Conflict

Resolving Conflict enables managers and professionals to more effectively resolve conflicts inherent to coaching relationships.

In an experiential workshop, participants learn to prepare for, assess and coach through conflict. After completing Resolving Conflict, supervisors and managers are equipped to:

Facilitate improved individual and team performance
Interact with individual performers on a collaborative basis - communicating effectively, trading ideas, and working toward common success
Identify and close current performance gaps and drive "win-win" solutions

Program Description
In Resolving Conflict, supervisors and managers work in groups around a learning map that guides exploration into the nature of conflict, its causes, and potential positive and negative outcomes. Participants also learn a highly-effective model for resolving conflict and, together, practice getting to "win/win" situations. Participants share, develop and capture their organization's best practices for resolving conflict. By the end of the day, each participant will have identified real-world conflicts they are currently facing in their jobs and created an action plan for tackling each challenge.

Audience
The target audience includes supervisors, managers, and (as appropriate) the individuals they coach. Resolving Conflict is particularly powerful as a follow-on to the Conductor program.

Implementation/Customization
Resolving Conflict is offered as a highly-focused half-day module. Performance challenges and scenarios can be customized to the client's current coaching issues.