Research consistently confirms that it is the immediate supervisor, manager, or leader who has the greatest impact on employee performance. Great companies recognize that one of the single greatest capabilities that fuels success is the ability of leaders, managers, and supervisors to concisely communicate performance expectations and follow it with frequent, consistent, ongoing feedback. However, effective feedback and coaching require more than just communication skills, clarity, and timeliness.

Enter Conductor. Conductor builds on the power of trust-based relationships as foundations for all feedback and coaching interactions. Conductor emphasizes the importance of recognizing the inherent differences in each person and coaching situation while remaining consistent, fact-based, and nonjudgmental. Valuing the application of learning to each participant's personal situation, Conductor engages learners with five skill practice experiences.

Conductor addresses the skills required to provide job performance feedback and coaching. As a result of the Conductor learning experience, participants: