Lou Schachter engages audiences with interactive presentations about the world's best sales forces. Lou is co-author of the recently published book, The Mind of the Customer: How the World's Leading Sales Forces Accelerate their Customer's Success. He brings the lessons of this book to life in dynamic presentations that are provocative and insightful.

Lou is senior vice president for design and development at the Real Learning Company, where he and his colleagues bring new learning programs to life for customers such as American Express, Bristol-Myers Squibb, Cigna, DaimlerChrysler, Genentech, Georgia-Pacific, Lexus, Motorola, Nestlé, Nokia, Oracle, Siebel, Sun Microsystems, Symantec, Time Warner, Toyota, and UPS.

Before joining the Real Learning team, Lou created learning programs for salespeople at a variety of companies, including Cisco and Merck. Previously, Lou helped lead the fast growth of a specialized communications firm. Earlier in his career, he was an investment banker. His experience includes selling to Fortune 500 companies, small businesses, and large government institutions.

Lou's diverse background enables him to be a change agent who accelerates his own customers' success. In selling investment banking services, he worked with clients who were using financial levers to achieve their goals. In his communications work, he worked with clients using consensus-building techniques on thorny external challenges. Now he puts all that to use helping clients to learn more effectively, plan more successfully, and change more quickly.

Lou graduated from the Wharton School of the University of Pennsylvania. When not on airplanes, he lives in New York City.